By accessing or using our website, you agree to these Terms of Service and any applicable policies referenced on this page. If you do not agree with these terms, please do not use our website.

You agree to use our website lawfully and not to misuse our services, interfere with the website's operation or attempt to gain unauthorised access to our systems.

You must provide accurate and complete information when placing an order or contacting us about a purchase.

Nā Pali offers candles and related products. We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information on our website are accurate.

Product colours and appearances may vary slightly depending on lighting, photography, screen settings, materials and manufacturing processes. Such minor variations do not necessarily indicate a fault.

Product availability may change without notice. We reserve the right to correct errors, update product information and discontinue products where necessary.

When you place an order through our website, you are submitting an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including product unavailability, suspected fraudulent activity, pricing or listing errors, or delivery restrictions. If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

If there is a problem with your order, we will make reasonable efforts to contact you using the details provided at checkout.

All prices are displayed in the currency stated on our website. Applicable taxes and delivery charges will be shown at checkout where required. Any delivery charges not included in the displayed product price will be communicated before you complete your purchase.

Payment must be made using the payment methods available at checkout. By submitting your payment details, you confirm that you are authorised to use the selected payment method.

We reserve the right to correct genuine pricing errors. If an error affects an order you have placed, we will contact you before proceeding where appropriate. You will not be required to pay an increased price without your agreement.

We deliver to the destinations available through our website. Delivery options, estimated delivery times and charges will be displayed during checkout where applicable.

Delivery dates are estimates unless we have expressly agreed otherwise. We will make reasonable efforts to fulfil orders within the stated timeframe and inform you if a significant delay occurs.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied is incorrect or incomplete, additional delivery arrangements may be necessary.

For international orders, delivery may be subject to import duties, customs charges or local taxes. Unless expressly stated otherwise, these charges are the responsibility of the recipient. International orders are also subject to our International Delivery Policy.

For consumer purchases, responsibility for the goods during delivery remains with us until the goods come into the physical possession of you or a person you have identified to receive them, except where the law provides otherwise.

We want you to be happy with your purchase. If you change your mind about an eligible online purchase, you may have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where the statutory cancellation right applies, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel. You will normally then have a further 14 days to return the goods.

Unless the goods are faulty, damaged, incorrectly supplied or another legal exception applies, you may be responsible for the direct cost of returning goods if you were informed of this responsibility before purchase. Any permitted deduction for handling beyond what is necessary to inspect the goods will be made only where legally allowed.

Different rules may apply to goods made to your specifications or clearly personalised, and to other products covered by a statutory exception. We will not exclude cancellation rights where the law requires them to apply.

If an item arrives damaged, faulty or incorrect, please contact us at info@napali.co.uk with your order number and, where possible, photographs of the issue. We will assess the matter and explain the available options.

Nothing in these terms affects your statutory rights under applicable consumer law, including your rights in relation to goods that are not of satisfactory quality, fit for purpose or as described.

Candles involve an open flame and must always be used responsibly. Please read and follow the safety instructions and warnings supplied with each product before use.

• Never leave a burning candle unattended.
• Keep candles away from children, pets, draughts and flammable materials.
• Place candles on a stable, heat-resistant surface and allow sufficient space between burning candles.
• Stop using a candle when it reaches the safe burn limit specified by the manufacturer or on the product label.

Failure to follow product safety instructions may increase the risk of injury or property damage. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, designs and other materials, is owned by or licensed to Nā Pali and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes. You must not reproduce, distribute, modify, republish or commercially exploit our content without our prior written permission, except where permitted by law.

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times. Maintenance, technical issues and circumstances beyond our reasonable control may occasionally affect availability.

Our website may use third-party services, including payment processors, website hosting providers and delivery companies. Your use of third-party services may also be subject to their own terms and privacy policies.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control, or for losses that were not reasonably foreseeable when the relevant contract was formed.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other liability that cannot legally be excluded or limited.

Nothing in these terms affects your rights as a consumer or any other rights provided by applicable law.

When you place an order or contact us, we may process personal information such as your name, contact details, delivery address and order information to fulfil your purchase, provide customer support and meet our legal obligations.

Our collection and use of personal information are explained in our Privacy Policy. Please review that policy for further information about how we handle your data and your rights.

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations. The latest version will be published on this page, together with an updated effective date where appropriate.

Changes will not remove rights that you already have under applicable law or retrospectively alter an existing contract where this is not legally permitted.

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence. If you are a consumer, you may also be entitled to bring proceedings in the courts available under applicable law.

Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us:

Nā Pali
Email: info@napali.co.uk