Once an order has been placed, our team begins preparing it for dispatch. If you need to change your delivery address, amend an item, or cancel your order, please contact us at info@napali.co.uk as soon as possible. We will always do our best to accommodate your request, although changes or cancellations may not be possible once your order has been dispatched.

If you wish to return a Nā Pali candle, please contact us before sending the item back. To be considered for a return, products should meet the following conditions:

• The candle must be unused and in its original condition.
• The candle should be returned in its original packaging where possible.
• The candle, vessel and packaging must not show signs of damage caused after delivery.

Please note: For safety and hygiene reasons, we may be unable to accept returns of candles that have been burned, used, altered or damaged after delivery.

• 1. Contact Us: Email info@napali.co.uk with your Order Number and the reason for your return.
• 2. Return Instructions: Our team will review your request and provide the appropriate return instructions and address.
• 3. Packaging: Please package the candle securely to help prevent damage during transit. We recommend using the original packaging where available.
• 4. Shipping: We recommend using a tracked delivery service when returning an item. Please retain your proof of postage until your return has been processed.

If your Nā Pali candle arrives damaged, broken or faulty, please contact us at info@napali.co.uk as soon as possible. Please include your Order Number and clear photographs of the candle and packaging. This will help us understand what happened and arrange an appropriate solution.

Once your returned item has been received and inspected, we will contact you regarding the outcome of your return. Where a refund is approved, it will be processed using the original payment method where possible. If an exchange or replacement is appropriate, our customer care team will explain the available options.