At Nā Pali, we are dedicated to making your experience with us as smooth and enjoyable as possible — from discovering your favourite fragrance to receiving your candles at your door. If you have a question about your order, delivery, products, or anything else, our customer care team is always here to help.
How We Can Help
Whether you need a quick update or need help resolving an issue, please reach out to us. We commonly assist our customers with the following:
- Order Amendments & Cancellations: If you need to change your delivery address, amend your order, or request a cancellation, please contact us as soon as possible before your order is dispatched.
- Tracking Your Delivery: If you are having trouble following your parcel's progress, our team can help you with your delivery and tracking information.
- Delivery Delays: If your Nā Pali order is taking longer than expected, please let us know and we will do our best to investigate the delay with the courier.
- Missing or Incorrect Items: If something is missing from your order or you have received an incorrect item, please contact us and we will work with you to resolve the issue.
- Damaged Candles: If your candle or parcel arrives damaged, please take clear photographs of the packaging and product and contact us as soon as possible so we can assist you.
- Returns & Refunds: If you would like to return an item or request a refund, please contact our customer care team and we will guide you through the appropriate process.
Get in Touch Directly
We believe in providing personal and helpful customer support. To help us resolve your enquiry as quickly as possible, please include your Order Reference Number in your email if your enquiry relates to an existing order.
Email: info@napali.co.uk