Return and exchange Policy
We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions. CANCELLING YOUR ORDER Under The Consumer Regulations 2013 you have the right to cancel your online or mail order purchase as long as you do so no later than 14 days after the day on which you receive the goods or service. Further information on this can be found in our terms and conditions.

Faulty or damaged items.
In the unlikely event of an item arriving damaged or faulty, please contact us within 30 days of receipt by email and we will be happy to arrange for a replacement or a full refund in line with our terms and conditions and your consumer rights.

Incomplete order.
Please contact us within 48 hours of receipt if your order is incomplete. Phone: 07786281995 Email: info@napali.co.uk

We are happy to replace most products.
Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with all labels attached. With the exception of faulty goods Nā Pali Home is not responsible for the cost of returning products. We always advise that you obtain a certificate of postage when returning an item. Please allow up to 5 working days from receipt of your return for it to be processed.

Reporting damage or a fault.
We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.